There must be a major security issue for someone to still be accessing the account even after password changes, and their security allows no two factor authentication, no option to log out from other devices, no option to lock the account, and closing the account entirely takes ***** business days from what things state. I have been reaching out to customer service for 2 days with no response, and the scammer somehow still has access to my account even after all contact info is through myself only and the password has been changed.
I am contesting those purchases through my credit card and have those cards cancelled currently, and reset my password to attempt to gain back sole access to the account. My account was compromised somehow with another person gaining access to the account and making $500 in purchases. Unbelievable.Ītom tickets has a major security issue and lack of customer service. It says it does not recognize my username (email address). Also, since the other day someone deleted my Atom Tickets account! Now I can't log in at all. Someone hacked into my account with ********************** (there are other complaints by other users on bbb website - same exact issue), used my account to purchase concessions and movie tickets for *** theaters, used my PayPal account for payment and neither PayPal or Atom Tickets will respond to me favorably. I have reached out to Atom Tickets again (email, can't find a phone number) - no response. However, now PayPal is showing my account has a negative balance of $166.49. I filed a complaint with PayPal and they CLOSED the case saying it wasn't fraudulent because I had an Atom Tickets account! I called my checking account bank and they stopped payment immediately.
The individual who made these charges in my account was able to use my PayPal account for payment which was taking the $ from my checking account. I reached out by email to Atom Tickets to their support email address - sent 2 emails, no response. I had to reset my password for Atom Tickets but was able to log in and see that there were charges for movie theaters in the ************* area, which I had not been to in over 30 years. On ApI logged into my PayPal account and saw two charges from Atom Tickets totaling $166.49! I had not used Atom Tickets since 2019 when I purchased tickets for a movie. Their indications send the consumer in a circle of futile actions. Not only that but the provide methods that just waste the consumer's time and do not assist in any way in the resolution of the issue. Start by logging into your Atom account on the website or Atom app." etc.It's terribly frustrating that a business can charge my account and not provide any effective method to contact them about the charge. The response from Atom Tickets support was: "If you need to add a previously deleted payment method back onto your account, the process is simple!1. It appears the responder did not even read my question, maybe the response is from a bot also. So I emailed the issue and sent it to ************************************** next day I received a response to the email, but the answer had nothing to do with my question. The chatbot does not have any options that pertain to my question/issue where the order info is missing from my account. I called the phone number listed as the Atom Tickets support number *****************, in the Amazon Pay email, but when I called it, I got a message saying they are not "operating phone support." The message said go to their website and the call was disconnected. That section of the webpage is blank, so I still can not see what the $50.37 charge was for. I am able to log into my Atom Tickets account, but when I go to "My Orders" there are no orders listed. I searched my emails and I don't have any confirmation email from Atom Tickets that tell what the charge was for, so I looked into it further and saw that I have an account with **********************. I don't remember what that was for and wanted to make sure it was a charge that I agreed to. Since I did not know what that was, I looked further into it and saw that in May of 2022, I was charged $50.37 by Atom Tickets. Hello, I received a notice from Amazon Pay saying that my Atom Tickets payment agreement was cancelled.
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